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Frequently Asked Questions
Check out some of our most commonly asked questions. Don't see your question answered? Contact us today and we'll get back to you as soon as we can!
WHAT DO YOU REQUIRE TO BOOK?
After we create your custom package, we'll send you an invoice to approve. Upon your approval, we require a 50% non-refundable retainer to be placed on our schedule, and to reserve your particular day(s) and time(s). That deposit sets your appointment in stone.
ARE FALSE LASHES INCLUDED IN THE PRICE?
False lashes are included in the price for all makeup applications. There is no price difference if you would like to forgo lashes for your application - they are complementary.
DO YOU OFFER PAYMENT PLANS?
We do! We can split up your total payment however you want, but the total amount must be paid in full seven (7) days before your wedding. If you're interested in learning about some additional ways you can earn/save money for your dream beauty package, check out this blog post!
HOW FAR OUT CAN I BOOK AN APPOINTMENT?
The earlier, the better! Reach out to us right away using the Contact Form and we'll see what we can do for you!
DO YOU DO HAIR?
As of 2017, Makeup by Katina has grown to become a team of qualified makeup artists and hairstylists to provide our clients with a complete beauty makeover for their events. One of the best parts about our teams, is that we can do hair and makeup at the same time, saving you time while getting ready for your event!
WHAT BRANDS DO YOU USE?
Makeup by Katina, and our approved artists, use a variety of brands to best suit our client's needs. All products are tested to ensure that they will be long-lasting and photo-friendly for all our clients. Typical brands for our artists include: Armani, Make Up For Ever, Ben Nye, Temptu, Estee Lauder, Lancome, Face Atelier, Bobby Brown, Viseart, Anastasia of Beverly Hills, etc.
WHAT IS AIRBRUSH MAKEUP?
Airbrush makeup is a silicon-based foundation that is applied through an air compressor. As airbrush is silicon-based, it's resistant to sweat, tears, or rain that might accompany your event day. Airbrush makeup is perfect for brides and pageant/fitness contestants, as it is designed to last for 18-24 hours or even more!
CAN YOU PROVIDE SERVICES AT MY LOCATION?
Yes! We regularly travel to our clients, so all you have to do is roll out of bed, brush your teeth, and we'll take care of it from there! We are currently headquartered in Spanish Fork, Utah, and typically charge $1.00 per mile traveled roundtrip. Some locations may require a hotel room for the artists traveling to that location, the price of which will be included in the total.
HOW LONG SHOULD I PLAN FOR MY HAIR AND/OR MAKEUP SERVICE?
Typically, we plan for about one hour for hair & makeup services. Sometimes, if the look is detailed, unique, or requires special tools, it can take and hour-and-a-half or longer. Contact us with photos of your desired look, and we can provide you with a more accurate time quote!
I HAVE A BIG PARTY? CAN YOU PROVIDE SERVICES FOR ALL?
Absolutely! Weddings, prom, pageants, etc. are all very exciting events, and they deserve to be celebrated by all! We have a qualified team of makeup artists and hairstylists to glam up every member of your party.
I'M A BRIDE, AND I HAVE BRIDESMAIDS/FAMILY MEMBERS WHO WOULD LIKE THEIR MAKEUP/HAIR DONE AS WELL. CAN THEY PAY FOR THEMSELVES?
Yes, they can. However, we cannot accept individual payments. We suggest collecting deposits and final payments from each person receiving services and paying those payments in one lump sum. This way, both you and us are both aware of who has paid and who is receiving services.
WHAT IS COVERED IN A PREVIEW APPOINTMENT?
All of our bridal & pageant packages include a preview appointment. At your preview appointment, we will go over Makeup by Katina's signature 12-step questionnaire that will ensure that you will get a makeup application that looks good not only in-person, but on camera, and on film as well! You can read more about our signature process here.
Pageant preview appointments are very similar, but we will focus specifically on the differences between in-person makeup looks and stage makeup looks, to ensure that your best side is shown to the judges at every moment.
WHEN CAN I COME IN FOR MY PREVIEW APPOINTMENT?
We can set that up at any time! Keep in mind, that we try to leave our weekends for our brides, especially during the busy spring and summer months, so most preview appointments are scheduled on weekdays.
I NEED TO RESCHEDULE MY SERVICE, WHAT HAPPENS NOW?
We understand that sometimes there are circumstances that lead to you not being able to utilize your appointment. COVID-19, weather, family emergencies, unexpected cancellations from the photographer, are all common circumstances we've dealt with in the past. With your 50% retainer, you may be granted one complementary reschedule. Rescheduling is based on the availability of Makeup by Katina and it is not guaranteed that your desired date or time will be free.* If rescheduling is needed again after the complementary reschedule, a second deposit is required to secure your new date and time.
*If the rescheduled date is not available on Makeup by Katina's schedule, it will be considered a cancelation.
WHAT IF I HAVE TO CANCEL MY APPOINTMENT?
We understand that sometimes you need to make a cancelation. Unfortunately, the 50% retainer is non-refundable, simply because we hold your date and time in stone, just for you (meaning we have said no to other paying clients), and we may not be able to fill your slot with another client following your cancelation. If you have a last minute cancelation (within 7 days of your event) the remaining amount is still due. If you have any questions regarding a cancelation, please contact us right away.
ONE OF MY BRIDAL PARTY MEMBERS NO LONGER WANTS TO RECEIVE THEIR SERVICES, CAN I GET THEIR MONEY BACK?
We understand that sometimes there are circumstances that lead to your party members not being able to utilize their appointment. As with all retainers, they are non-refundable; and if remaining payment has already been made, no refund can be given, as we have already blocked that time out in our schedules. We suggest finding another party/family member who might be able to make use of the extra services.
I DON'T HAVE TIME/I FORGOT TO USE ONE OF THE SERVICES I ORIGINALLY PURCHASED IN A PACKAGE, WHAT NOW?
It is the client's responsibility to keep track of what services are included in their packages and schedule them appropriately. Should a service be forgotten about, the possibility of rescheduling those services is dependent on the schedule of Makeup by Katina and may be subject to forfeiture with no refund.
HOW CAN I BE AN AWESOME CLIENT AND GET BENEFITS?
Makeup by Katina runs a referral program! For every client who mentions your name when booking, that turns into money right back in your pocket! We'll send a percentage of your referral's total purchase to your Venmo or PayPal as a special thank your for recommending our business. We even had a bride make back her entire beauty package through referrals!
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